Frequently Asked Questions
Everything you need to know about our sweet treats and shipping.
How long will it take for my candy to arrive?
Orders are typically processed within 1-2 business days. Shipping times vary by location but generally range from 3 to 7 business days via standard ground shipping.
Does Frankford Candy offer international shipping?
Currently, we only ship to addresses within the United States. We are looking into expanding our shipping capabilities in the future.
What is your return policy for food items?
To ensure the safety and quality of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours for a resolution.
Are your products manufactured in a nut-free facility?
While many of our products do not contain nuts, our facilities may process ingredients containing peanuts and tree nuts. Please check the specific allergen statement on each product package for detailed information.
How should I store my candy to keep it fresh?
For optimal freshness, store your candy in a cool, dry place away from direct sunlight and heat sources. Avoid storing chocolate in the refrigerator as it can cause blooming or texture changes.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.