Returns & Exchanges

Due to the perishable nature of our confectionery products, Frankford Candy cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately check your candy and chocolate items for any signs of transit damage or missing components.

• 2.
  Contact Customer Support

  If there is an issue, email our team within 48 hours of delivery with your order number and photos of the product and packaging.

• 3.
  Claim Review

  Our quality assurance team will review your photos and information to verify the claim against our food safety and shipping standards.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship out a replacement at no additional cost to you.